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Everything you need. None of what you don’t. Contacting 5 Star
is the easiest way to keep your projects moving.

Need help tracking an order? Find and track an order.

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When you need answers, we make it simple. Call, chat, or email, whatever works best. Our team is here to
keep your orders moving and your projects on track.

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Phone

956-534-2651

Monday - Friday:

9:00 AM - 6:00 PM

Saturday:

10:00 AM - 3:00 PM

Sunday:

Closed

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Browse Help Center

Find quick answers without waiting. From designing and file prep to tracking, billing, and storage, our Help Center gives you step‑by‑step guides so you can keep business moving smoothly.

Printing Process

Get guidance on how to prepare your files, meet print requirements, and avoid common production issues. This section explains what you need to know before placing an order so your project prints smoothly. Click through for FAQs on file prep, bleed, color accuracy, and more.

We accept PDF, JPG, PNG, and TIFF files. PDFs are recommended for the most accurate results.
All files should be at least 300 DPI to avoid pixelation or blurriness once printed.
Bleed is extra artwork that extends beyond the trim edge. It ensures your design prints edge-to-edge without white borders.
We perform a basic review for size, resolution, and bleed. More detailed corrections may require a file-fix service.
Colors may vary slightly due to different monitor settings, but we use industry-standard color calibration for consistency.

Turnaround Time

Learn how production time is calculated and what factors may speed up, or dela, your order. This section helps you understand approval timelines, business-day schedules, and rush options. Click through for FAQs on start times, cutoffs, holiday delays, and shipping considerations.

Turnaround begins once your order is paid for and your file is approved for print.
No. Turnaround times are based on business days only.
Shipping time is separate and begins once your order leaves the facility.
Many products offer rush or expedited options during checkout when capacity allows.
Unapproved files, low-resolution artwork, missing information, and unpaid invoices can cause delays.

Track Your Order

If you're waiting on an order, this section explains where to find tracking details and what each status update means. You’ll get clear steps to follow if your package is delayed, missing, or not updating. Click through for FAQs on tracking numbers, carrier updates, and delivery issues.

You’ll receive a tracking email as soon as your order ships.
Carriers may take up to 24 hours to scan packages. If there’s no update after 48 hours, contact us for help.
Check with neighbors, your building office, or alternative delivery spots. If it’s still missing, let us know.
Changes can be made if the order has not yet shipped. Contact support immediately.
You can view production status in your account under “Orders.”

Reorders & Multi Location Support

Reordering past projects or sending items to multiple locations is simple with our tools. This section shows you where to find previous orders and how to coordinate multi-address shipments. Click through for FAQs on reprints, stored files, and distribution options.

Go to your Order History, select the previous job, and click “Reorder.”
Yes. Upload your new file during the reorder process, but note that updated artwork must pass approval again.
Files are stored for 90 days unless otherwise noted.
Yes. You can ship identical items to multiple locations for an added fee.
Yes, recurring orders can be arranged; just reach out to support to set them up.

Payment Methods

Find information about the payment types we accept and what to do if you experience a checkout issue. This section helps you resolve declined payments, confirm charges, and access receipts. Click through for FAQs on refunds, billing options, and secure processing.

We accept major credit/debit cards, PayPal, and approved business account payments.
This may occur due to bank restrictions, incorrect information, or insufficient funds. Try another card or contact your bank.
In-person payment is available at select pickup locations and for certain products.
Refunds are issued to the original payment method and may take 3–5 business days to process.
Yes. Invoices are available through your account or can be emailed upon request.

File Fix & Design Help

If your artwork needs adjustments or a designer's touch, this section explains the support available to get your file print-ready. Learn what qualifies as a quick fix versus a full design update, and how proofs work before production. Click through for FAQs on file corrections, resizing, bleed fixes, and design services.

File fixes include resizing, adding bleed, correcting orientation, and basic clean-ups that don’t alter your design.
Yes. If you need an entirely new design or layout, our design team can create one for you.

We can attempt to enhance them, but quality is not guaranteed. Higher-resolution images are always best.
Yes. A digital proof is sent for your approval before production begins.
We can resize your artwork while maintaining proportions, as long as the file quality allows.

Common Service Questions

Log in, go to My Orders, and click Reorder on any past item. No need to re-upload files or remember specs.

Most standard print orders are ready within 48 hours. Installations and custom manufacturing may require additional time. We’ll confirm your ETA at checkout.

Yes. Choose Delivery or Delivery + Installation at checkout. We’ll confirm site details and schedule windows that keep your work moving.

Yes. Request Sign Storage from your account. We’ll catalog your items so you can reorder and redeploy without digging through closets.

Absolutely. Upload what you have—PDF, PNG, or even a sketch—and our team will prep it for print and sanity‑check brand placement.

If your file needs adjustments or you select Proof Required, we’ll send a digital proof. Approve online to keep production moving.

We provide Texas‑wide delivery and on‑site installation. For projects outside Texas, contact support and we’ll see what’s workable.

Yes—subject to capacity and materials. Call or text and we’ll give you a realistic timeline.

Screen printing and embroidery for tees, polos, hats, and high‑vis safety wear—built to handle real‑world use.

Yes. We can set up approved products and templates in your portal so teams can self‑serve without going off‑brand.

Major credit cards and ACH. Net terms are available for qualified accounts.

Tell us right away with photos. We’ll verify and make it right—reprint, replace, or credit—based on the issue.

Email

We will answer your questions within 24 hours.

You can attach up to 3 files here - the maximum size for each file is 6 MB. Acceptable file formats: pdf, ai, psd, bmp, gif, jpg, jpeg, ppt, pptx, doc, docx, xls, xlsx, pcx, pict, pic, pct, png, ps, tif, tiff.

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