We provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

• How much is shipping?
  Shipping is Free on all orders, forever.

• How long does it take for an order to arrive?
  This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 3-5 business days.

• Can I have a tracking number?
  We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

• Where are our warehouses located?
  We are located in Texas, USA.

Country	Shipping Timeframes
United States	3-5 Business Days
United Kingdom	12-20 Business Days
Australia & New Zealand	12-20 Business Days
Canada	3-7 Business Days
Western Europe	10-30 Business Days
Rest of the World	10-30 Business Days

• Can I pay in my local currency?
  The currency will be set to USD by default, this is converted to your currency once you reach checkout.

• I ordered 2+ items, but only received one... where's my order?
  We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

• Why have I not received any order confirmation details?
  Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
  If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 

• What is your refund policy?
  Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

• How do I contact you?
  If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at EmbroideryRGV@gmail.com and we will reply to your inquiry.